CUSTOMER ONBOARDING
SOLUTIONS
SprintHive’s model is to streamline and simplify the customer’s digital experience. SprintHive’s Services address this problem by slotting in between your user experience and business systems, shielding the customer-channel experience from the back-office inflexibility.
CUSTOMER ONBOARDING
SOLUTIONS
SprintHive’s model is to streamline and simplify the customer’s digital experience. SprintHive’s Services address this problem by slotting in between your user experience and business systems, shielding the customer-channel experience from the back-office inflexibility.
EVENT ENGINE
The SprintHive Services event engine keeps all the data in sync in all the channels and business systems, in the format they require. Future channels can be added with minimal impact on current ones.
EVIDENCE ENGINE
The SprintHive Services evidence engine separates the process of classification, validation and verification from the application process to allow more flexible, efficient evidence management, and skills-based routing in the back-office.
APPLICATION STATE ENGINE
SprintHive’s services application state engine uses a graph model, which has open API’s to ensure that all application control gates are enforced. This enables the end customer to experiment with different outcomes until they find the perfect fit for their needs.
EVENT-SOURCED DATA
Our event-sourced application data collection allows for multiple applications for multiple products to reuse the same user and system inputs and reduce duplication of effort for the customer and the back office.
EVENT ENGINE
The SprintHive Services event engine keeps all the data in sync in all the channels and business systems, in the format they require. Future channels can be added with minimal impact on current ones.
APPLICATION STATE ENGINE
SprintHive’s services application state engine uses a graph model, which has open API’s to ensure that all application control gates are enforced. This enables the end customer to experiment with different outcomes until they find the perfect fit for their needs.
EVIDENCE ENGINE
The SprintHive Services evidence engine separates the process of classification, validation and verification from the application process to allow more flexible, efficient evidence management, and skills-based routing in the back-office.
EVENT-SOURCED DATA
Our event-sourced application data collection allows for multiple applications for multiple products to reuse the same user and system inputs and reduce duplication of effort for the customer and the back office.
CORE AUTOMATION
As part of our drive to shorten the customer journey, reduce customer effort and reduce back-office work we have created services that automate traditionally manual tasks.
- Identity Verification service can scan South African ID Cards, green ID books, driving licenses and passports.
- Identity Data Verification service can verify identity data against multiple trusted sources including national information systems, bureaux and specialist data vendors.
- Address verification service can verify addresses against multiple sources and use complex address matching algorithms and clean-up capabilities.
- Income verification service can analyse transactional bank account data to determine income and match that against the declared amount.
PRODUCT BENEFITS
The main areas of focus are the customer onboarding experience, product origination, regulatory and legal compliance and finally a spotlight on operational efficiency.
CUSTOMER ONBOARDING
- Frees UX from Business Process
- True Omni-channel
- Reduced Applicant Effort
- Application Resuming
- Personalisation
OPERATIONAL EFFICIENCY
- Automation
- Straight through Processing
- Adding New Data Sources
- Multi Source Data Collection
- Least Cost Routing
PRODUCT ORIGINATION
- Increase Conversion Rate
- Cross & Up Sell
- Next Best Offer
REGULATORY COMPLIANCE
- Ensure Compliance
- Reduce Error Rate
- Channel Agnostic
- Full Audit Trails
- Non Face to Face Capability
PRODUCT BENEFITS
The main areas of focus are the customer onboarding experience, product origination, regulatory and legal compliance and finally a spotlight on operational efficiency.
CUSTOMER ONBOARDING
- Frees UX from Business Process
- True Omni-channel
- Reduced Applicant Effort
- Application Resuming
- Personalisation
PRODUCT ORIGINATION
- Increase Conversion Rate
- Cross & Up Sell
- Next Best Offer
OPERATIONAL EFFICIENCY
- Automation
- Straight through Processing
- Adding New Data Sources
- Multi Source Data Collection
- Least Cost Routing
REGULATORY COMPLIANCE
- Ensure Compliance
- Reduce Error Rate
- Channel Agnostic
- Full Audit Trails
- Non Face to Face Capability