Automated Identity Verification & KYC

SprintHive Identity Verification (IdV) offers automated solutions to verify the identity of a person (usually a customer) digitally and automatically in both face-to-face and non face-to-face scenarios to ensure compliance with risk-based KYC regulatory requirements in a cost-effective and customer-friendly way.

There are two types of identity verification: Identity Data Verification and Biometric Identity Verification.

Identity Data Verification

For low risk scenarios, it may be sufficient to verify information about the customer against a trusted source without fully verifying the identity of the person submitting this information. In this case, information can be requested from the customer that can be verified by third party data sources with varying levels of trust. Examples are personal information and address information from trusted third party sources such as national information systems, municipalities, Deeds Offices, and any third party service provider that needs correct addresses to provide these services.

Our solution can be integrated with any source, and “trust prioritisation routing” can be applied. Cost can also be a factor in retrieving information from these sources, so our solution can also do “cost routing”. And of course we can configure any matching rules deemed acceptable by your risk & compliance specialists. The verification result is compared to a configurable confidence hurdle and can feed in to a digital application process and trigger any other due diligence or fraud investigations if required.

Biometric Identity Verification

The customer is asked to provide a selection of the following evidence to verify identity:

Face-based solution

  1. This is a sophisticated solution driven by data science that, if well-configured for your customer demographic, ensures negligible chance of identity fraud.
  2. After providing their ID number, the customer’s details and photograph are retrieved from a trusted source.
    If the photograph cannot be retrieved, then the solution falls back to the next most trusted source, an identity document. The customer either presents this in person for a face-to-face scenario, or uploads an image (photograph or scan) of the document. Currently the following identity documents are supported:

    • Smart ID card
    • Green barcoded ID book
    • Passport
    • Driver’s licence
  3. If a document image was uploaded, then comprehensive digital Document Fraud checks are performed on the document, resulting in a risk rating.
    The faces are compared, resulting in a risk rating.
  4. Lastly, the customer must satisfy a “Proof-of-Presence” check (also known as a “Liveness” check) to ensure that the customer is currently interacting with the process. This can be done in a number of ways. The simplest is to ask the customer to upload a photograph of themselves performing a random action requested by the system. The face is re-checked against the others and the action is verified, resulting in a risk rating.
  5. The risk ratings from these steps are combined and compared with a configurable confidence hurdle, the outcome of which can be fed into a digital application process and trigger any other due diligence or fraud investigations if required.


Other solutions

We also provide these solutions:

  • Fingerprint-based biometric identity verification in a face-to-face scenario is a strong solution that requires minimal customer or agent. We integrate captured fingerprints from relevant devices seamlessly with our system and compare them to a trusted source.
  • Knowledge-based Authentication relies on asking customers a few security questions using information from trusted sources. This is usually useful in non face-to-face scenarios where face-based verification is not possible or practical, or for low risk scenarios. We do not consider this a strong form of identity verification.

Would you like to see a demonstration of the system? Let’s talk.